AAA Starr Cleaning – Customer Policies and Procedures
AAA Starr Cleaning Service is a professional home/office cleaning service, fully insured and bonded.
Equipment and Supplies:
AAA Starr Cleaning Service supplies all products, and supplies the equipment if needed.
Our Cleaning Associates do not smoke, eat or drink while in your home/office. They do not watch TV, play the radio or any other electronic device. They are there for one reason …to clean your home/office.
We normally work in teams of 2 or solo cleaning associates. Occasionally our teams include more or less.
Payment is due on the day of services. We accept cash, checks, Visa/ Mastercard. Any other arrangements need to be made in advance of service. For your convenience we also offer an option to pay online using Paypal or major credit cards (Ask about this).
Pets and Plants:
We are pet friendly but appreciate your help in making sure pets are secured and safe on cleaning days. Our office should be made aware of any special requirements in safeguarding your pets. Due to the individual care that plants require we are not able to maintain them.
Our cleaning teams follow our standard cleaning checklist and also specific instructions on the worksheet customized for your home/office. Please let us know at least 48 hours in advance for any additional needs.
Please make sure our cleaning team has access to your home on cleaning day. Most of our customers provide us with a key. Customers’ keys are kept secured and are not attached to any name, address other identifying information.
If your home is equipped with an alarm system, please be sure it is in an off or unarmed position prior to our arrival.
If you must reschedule or skip your regular cleaning day, we appreciate a 24 hour notice. If we are unable to enter the home upon arrival it may be necessary to assess a lockout fee of $45 to cover expenses. Lockout fees are $65 during holiday weeks. Service reminder calls are only made for customers with frequencies of every 4 weeks or more.
Please do not leave small children unattended where they could have access to cleaning supplies. Some cleaning supplies are harmful if swallowed.
For regular scheduled customers with ongoing service if our cleaning is not done to your satisfaction please inform our office within 24 hours and we will be happy to come back and correct the problem. We do leave a comment card after each cleaning for your convenience and do appreciate all feedback.
At AAA Starr Cleaning we specialize in Commercial Cleaning Services in Edmonton. Contact us today for a free estimate! Browse the rest of our site at aaastarrclean.com for more information on our Commercial Cleaning services.
Contact AAA Starr Cleaning today for a free quote on your Commercial Cleaning Services in Edmonton and surrounding areas, we look forward to working with you!